Privacy Policy

Last updated: June 18th, 2022

Overview of Privacy Policy

Welcome to our service, the service is provided and controlled by SMART-PLUS PTE. LTD. (hereinafter referred to as 'SMART-PLUS', 'us' or 'we'). By using the service, you agree to this Privacy Policy.

The service includes:

  • • Our website and user accounts that may be accessed at several portals, such as,, (The 'Website');
  • • Online services accessible through the Website ('Web Services');
  • • Software applications that can be downloaded to a mobile device ('Mobile Apps'), such as Akuvox SmartPlus, BelaHome, BelaGo, and so on;
  • • Related products ('Devices') of the service, including, but not limited to, door phones, indoor monitors, android video phones, access control terminals, and home control panels;
  • • Any services available on the Website and the Mobile Apps ('Available Services').
  • • The term 'SERVICE' means the Website, Web Services, Mobile Apps, Devices and Available Services.

The privacy policy describes who we are, what information we collect about you, how we use and disclose your personal information, the details of how we protect your information, and your data privacy rights. Our SERVICE takes your personal information very seriously and gives you control over your personal information. We use robust encryption technology to protect your personal data and privacy, and employ strict policies to manage all data. We will always protect personal data concerning you in accordance with the so-called General Data Protection Regulation ("GDPR") and California Consumer Privacy Act ("CCPA").

A. Who we are

The SERVICE is provided and controlled by SMART-PLUS PTE. LTD. a.s. with the Tax Id. No 202116626G and the registered office in 6 RAFFLES QUAY #14-06, Singapore (048580).

B. What Personal Information We Collect

Personal information is collected by our SERVICE for the purpose of providing services under applicable laws.

"Personal information" shall have the same meaning as "personal data" and shall include any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his/her physical, physiological, mental, economic, cultural or social identity.

We will ask you to provide personal information that is necessary to provide the SERVICE to you. If you do not provide your personal information, we may not be able to provide you with the SERVICE.

In the following part, we want you to understand the types of information we will collect when you use our SERVICE.

1. User Account Registration

  • To create your SERVICE account, you need to provide the following Personal Information in course of the registration process:

  • ● Name
  • ● Surname
  • ● E-mail address
  • ● Country of residence
  • ● Home address
  • ● Mobile phone number
  • ● Organization name
  • ● Organization address

2. Use of the SERVICE

  • During your use of our SERVICE, we will collect the Personal Information below.

  • ● Mobile phone IP address
  • ● Mobile phone Bluetooth information
  • ● Device name
  • ● Device IP address and Mac address
  • ● Device and mobile phone location
  • ● Authentication information
  • ● Images, videos and audio processed via Mobile Apps and stored in the cloud
  • ● Configuration changes of devices and systems
  • ● Log information, especially call logs, snapshots of door opening, door open histories, and automation histories
  • ● Payment status

3. Service of Troubleshooting and Improvement

  • To solve the issues you encounter while using the SERVICE and to optimize our SERVICE, we will collect the following information while you use our Mobile Apps.

  • ● Last login
  • ● Duration of use
  • ● Audio and video calls
  • ● System logs
  • ● Configurations download, in case they contain personal information, e.g. contact names

4. Subscription of the SERVICE

  • If you have selected to pay for the SERVICE, the following personal details will be provided to us.

  • ● Name
  • ● Surname
  • ● E-mail address
  • ● Country of residence
  • ● Home address
  • ● Payment details

The processing of these personal data is required to provide you with the SERVICE and is necessary for the execution of the contract we have with you.

5. Marketing

  • The following personal details will be collected for marketing requests.

  • ● Name
  • ● Surname
  • ● E-mail address
  • ● Country of residence

6. Third-Party Services

When you use a third-party service via our SERVICE, we process personal information to respond to your requests, provide the requested service to you, and improve our SERVICE. As part of the provision of the SERVICE and to provide you with tailored content, we will, through our agreements with these third-party services, receive personal information for identifying and managing users.

Please note that your use of third-party services is subject to these third-party terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Devices. Our processing of your personal information is necessary for the performance of our agreement with you, as well as to serve our legitimate interest.

And we may also collect information about you from third-party services. The processing of these personal data is required to provide you with the SERVICE and therefore necessary for the performance of our contract with you.

Important: you may object to this data collection at any time (for any reason or convenience). In that case, we will stop the personal data collection for this purpose immediately.

C. Cookies and Similar Technologies

Cookies and similar technologies are commonly used technologies on the Internet. They are small files containing strings of characters sent to your computer when you visit a website. When you revisit a website, cookies enable the website to recognize your browser. Cookies can also store user preferences and other information. You can reset your browser to reject all cookies or alert you when a website is sending cookies to your computer. But without cookies, some website features or services may not work correctly.

When you access and use the Website and Mobile Apps, we may use these technologies to send cookies or anonymous identifiers to your device to collect and store information. We treat information collected through cookies and other technologies as non-personal information, unless your local laws treat Internet Protocol (IP) addresses or similar identifying marks as personal information. We use cookies and similar technologies for the following services:

1. To ensure the safe and efficient operation of our SERVICE

We may set authentication or security cookies or anonymous identifiers that help us confirm that you are securely logged into the service or assess whether you may encounter illegal acts such as fraud. These technologies will also help us improve service efficiency and the system login and response speed.

2. To help you get an easier access experience

Using such technologies can help you avoid the steps and processes of repeatedly filling in personal information and entering search content via methods like one-click login and search history.

3. For log file

Like most websites, we collect certain information and save it in log files. Such information may include Internet Protocol (IP) addresses, browser types, Internet service providers (ISPs), referrer / exit pages, operating systems, date / time stamps, and / or clickstream data. We do not associate automatically-collected log data with other information we collect.

4. For mobile analysis

For the Website and Mobile Apps, we use mobile analytics software to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, events that occur within the application, cumulative usage, performance data, and data of where the application crash occurred. We do not associate the information stored in the analytics software with any personal information you submit on the Website and Mobile Apps.

D. How We Use Your Personal Information

We may use the personal information we collect for the following purposes:

  • 1. To provide you with the service. We use your personal information to enable you to use the SERVICE, for example, allowing visitors to call you through the intercom.
  • 2. To do troubleshooting and maintenance. We use your personal information to analyze website issues and improve the SERVICE experience.
  • 3. We may use your personal information to communicate with you for marketing purposes, e.g., conducting service surveys, responding to your questions, and promoting new services.
  • 4. For internal use, such as data analysis, research, and development of statistical information related to your use of the Website and Mobile Apps to improve the SERVICE;
  • 5. Perform software verification and service upgrades.
  • 6. Comply with laws and exercise our rights. We may use your personal information as reasonably necessary to assess and ensure compliance with applicable laws, to protect our assets, or to investigate or defend against any claims of illegality or wrongdoing (including to obtain legal advice or to establish, exercise or defend legal rights); and respond to court orders or judicial or other government subpoenas or search warrants.

E. How We Disclose Your Personal Information

We do not sell personal information to anyone for any purpose. We may disclose your personal information to the following categories of recipients:

1. Service Providers

We may disclose your information to third-party service providers who provide services in support of our business operations in your local markets. This can include landlords, property managers, and our local business partners.

2. Law Enforcement

We will share your information with law enforcement agencies, public authorities or other organizations if legally required to do so, or if such use is reasonably necessary to comply with legal obligation, process or request.

F. Personal data storage and Personal data transfer

The infrastructures of the our SERVICE are running on Web Services located in several places, such as Northern California, the U.S., Frankfurt Germany and Singapore where all your personal data are stored on corresponding servers.

When processing that information for the purposes described in this Privacy Policy, we may access a specific portion of your information to provide the requested services to you. Our corporate content data management rules will ensure that all data transfers comply with applicable local laws and regulations.

G. Your Rights and Choices

You have the following rights to your personal data when using use our SERVICE.

Right of access

You have the right to obtain confirmation as to whether or not your personal data are being processed. And if we process your data, you have the right to access the personal data and the following information:

  • a) the purposes of the processing;
  • b) the categories of personal data concerned;
  • c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
  • d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
  • f) the right to lodge a complaint with a supervisory authority;
  • g) where the personal data are not collected from you, any available information as to their source;
  • h) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you

Where personal data are transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant relating to the transfer.

Right to rectification

You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Considering the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure ("right to be forgotten")

You have the right to obtain from us the erasure of personal data concerning you without undue delay if at least one of the following conditions is met:

  • a) your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • b) your personal data have been processed based on your consent and you have withdrawn such consent and we have no other legal grounds to continue their processing;
  • c) you object to the processing and there are no overriding legitimate grounds for the processing (e.g., you can object to our processing of personal data concerning you for marketing purposes);
  • d) your personal data have been unlawfully processed;
  • e) your personal data have to be erased for compliance with a legal obligation to which we are subject.

If you wish that we erase personal data concerning you and you are unsure whether at least one of the conditions stated above applies or if there is any limitation, you can contact us and we will provide you with assistance in order to resolve your request the best way possible.

Right to restriction of processing

You have the right to obtain restrictions if processing where one of the following applies:

  • a) the accuracy of the personal data is contested by you;
  • b) the processing is unlawful, and you oppose the erasure of the personal data and request the restriction of their use instead;
  • c) we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims;
  • d) you object to the processing and your objection is currently pending the verification whether our legitimate grounds override those of yours.

Where processing has been restricted, with the exception of storage, the personal data concerned shall only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person.

Right to data portability

You have the right to receive some of the personal data concerning you in a structured, commonly used, and machine-readable format and transmit those data to another controller without hindrance. This right applies to personal data concerning you, which:

  • a) we have obtained from you,
  • b) are processed based on your consent or on a contract, and
  • c) are processed by automated means

If we process personal data fulfilling the criteria above, you also have the right to have such personal data transmitted by us directly to another controller, where technically feasible.

Right to object

You have the right to object to our processing of personal data concerning you, for example for direct marketing purposes. We shall carefully evaluate each of your objections and cease processing the personal data if there are no compelling legitimate grounds for the processing.

H. The security of your personal data

Our SERVICE has robust built-in security features. We develop a strict information management policy, are equipped with a professional technical team, and adopt a series of reasonable precautions to protect your personal information from unauthorized browsing, disclosure, abuse, alteration, destruction, and loss, including:

1. Use encryption technology to ensure that your data remains private during transmission;

2. Provide multiple security features to help you protect your account security;

3. Review our collection, storage, and processing of information practices, including physical security measures, to prevent unauthorized people from accessing our systems.

I. How long we retain your personal data

We retain the personal data we collect for different periods of time depending on what they are and how we use them. We will describe why we hold onto different types of datasets for different periods of time.

1. We set different retention timeframes for different types of data based on the reason of collection, for example, door release log and call history, after 3 months, the data will be automatically deleted.

2. Your Personal Information retained until your account is deleted, for example, user account information.

3. Information retained for extended periods for limited purposes. Sometimes business, legal or regulatory requirements oblige us to retain certain information for an extended period of time for specific purposes.

J. Children's privacy

We DO NOT intend that any our SERVICE will be accessed or used by children under 18 years old and such use is prohibited. If you are under the age of 18, please do not use or access the SERVICE at any time or in any manner. If we obtain actual knowledge that an account is associated with a registered user under the age of 18, we will promptly delete information associated with that account. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact please get in touch with to request that we delete the information from our systems.

K. Updates to this privacy policy

We may modify and update this privacy policy from time to time. We will post updates on the privacy policy on the Website and Mobile Apps through notifications and other forms. You can visit our Mobile Apps, or visit our website to check the latest version of the privacy policy. We will send you formal notifications of major changes (including, for certain services, email notifications of changes to our privacy policy).

L. Contact us

If you have any other questions or requirements regarding our use of your personal data or the exercise of your corresponding rights, or need more information, you can contact us at Please provide your name (or nickname), preferred method of contact, the details of your request or comment along with any corresponding website links.



SINGAPORE (048580)

Data Protection Officer:

Tyler Zeng


SINGAPORE (048580)

EU Representative:

Rickert Rechtsanwaltsgesellschaft mbH


Colmantstraße 15

53115 Bonn


UK Representative:

Rickert Services Ltd UK


PO Box 1487



United Kingdom

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